Privacy Policy

ARC Golf Performance ("we", "us", "our") provides golf coaching and physical performance assessment services. This policy explains what personal information we collect through our website, assessments and coaching relationship, why we collect it, and what rights you have over it. We are the data controller for the information described below.

Contact: arcgolfperformance@outlook.com
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What we collect

Depending on how you interact with us, we may collect:

• Contact and booking details — name, email, phone number, golf handicap, how you heard about us, and what you tell us about your goals when you book an assessment or enquire about a programme.
• Health and physical information — if you book an assessment, we ask you to complete a PAR-Q (a standard physical-activity readiness questionnaire covering things like heart conditions, medication and injuries), a consultation form covering your golf and training background, injury history and any relevant medical conditions, and we record the results of the physical assessment itself. This is special category health data under UK GDPR, and we only collect it with your explicit, separate consent — see "Health data and consent" below.
• Membership information — if you become a client, we hold your name, email, phone, date of birth, home club, handicap history, coaching notes, and any photo or video you or your coach upload as part of your programme or weekly check-ins.
• Messages — anything you send your coach through the member portal.
• Newsletter details — your email address, if you subscribe. Subscribing is entirely separate from booking an assessment or becoming a client; we don't add you to the newsletter automatically.
• Technical information — standard web server logs (IP address, browser type) generated by normal website operation and our hosting provider.

Health data and consent

Because PAR-Q and consultation answers can reveal health information, we treat this differently from ordinary contact details. We ask for your explicit consent to store this information for the specific purpose of planning and delivering your coaching safely, separately from the general consent you give when you first make a booking. You can withdraw this consent at any time by contacting us — this won't affect coaching already delivered, but we won't be able to safely plan further physical assessment or coaching without it.

Why we use your information

• To provide our services — running your assessment, planning and delivering coaching, tracking progress — on the basis of our contract with you, or steps you've asked us to take before entering one.
• To keep you safe — using PAR-Q and health information to assess whether an exercise or activity is appropriate — on the basis of your explicit consent.
• To communicate with you — booking confirmations, portal login links, replies to messages — necessary to deliver the service you've asked for.
• To send marketing — only if you've subscribed to our newsletter, and only until you unsubscribe (one click, any time) — on the basis of your consent.
• To run and secure our website — on the basis of our legitimate interest in keeping the service working and safe.

Who we share it with

We don't sell your information. We share it only with the service providers we rely on to run ARC Golf Performance, each acting as a data processor under our instructions:

• Resend — our email delivery provider, used to send booking confirmations, portal login links and (if you've subscribed) our newsletter.
• Render — our website hosting provider, where our database and any uploaded photos/videos are stored.
• Google Fonts — our website loads typefaces directly from Google, which involves your browser making a request to Google's servers.

Some of these providers may process data outside the UK/EEA. Where that's the case, we rely on the safeguards they provide (such as Standard Contractual Clauses) to ensure your data stays protected.

How long we keep it

We keep your information for as long as we have an ongoing relationship with you (as a lead, prospect or client), and for a reasonable period afterwards in case you return or in order to meet our own legal and accounting obligations. You can ask us to delete your information at any time — see "Your rights" below.

Your rights

Under UK GDPR, you have the right to:

• Ask us what personal information we hold about you, and get a copy of it (right of access)
• Ask us to correct anything inaccurate (right to rectification)
• Ask us to delete your information (right to erasure)
• Ask us to restrict or object to certain processing
• Ask for your information in a portable format
• Withdraw consent at any time, where we rely on consent (this includes health data and marketing)

To exercise any of these, email arcgolfperformance@outlook.com. We'll respond within one month. If you're unhappy with how we've handled your data, you can also complain to the UK Information Commissioner's Office (ico.org.uk).

Children

Our coaching services are open to junior golfers as well as adults. Where a client is under 18, we require a parent or guardian to provide consent on their behalf, including for the collection of any health information, and to be the point of contact for anything relating to their data.

Cookies

Our website uses one strictly necessary cookie to keep you logged in to the member portal or admin area — this doesn't require your consent under UK cookie law, since it's essential to the service you've asked for. If you arrive through a member's personal referral link, that same cookie also remembers which member sent you, so the referral can be credited when you fill in a booking or enquiry form; it isn't used for anything else. We don't use any analytics, advertising or tracking cookies.

Security

We take reasonable technical and organisational measures to protect your information, including encrypted connections to our website and access controls on our systems. No method of transmission or storage is completely secure, but we work to keep your information as safe as possible.

Changes to this policy

We may update this policy from time to time. We'll update the date at the top of this page when we do — if the changes are significant, we'll let existing clients know directly.

Contact us

Questions about this policy or your data — email arcgolfperformance@outlook.com.